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Plans and billing

Free, Team and Enterprise: what each includes, and how to upgrade.

Every plan includes surveys, forms, contacts, personal links, results, exports, live polls, the audit log and data requests. Plans differ in response limits and in the features below, which are listed on Settings → Plan and billing.

  • Free: up to 300 responses per survey.
  • Team: unlimited responses, your logo, brand color and look on surveys, hiding the “Made with wrkflow” badge, required two-factor, allowed email domains, the API, webhooks and REST hooks, multi-language surveys and machine translation, crosstabs with significance tests, dashboards, Slack and Microsoft Teams posts, saving responses to OneDrive, SharePoint and Google Drive, Salesforce and HubSpot sync, HR system sync, and text messages.
  • Enterprise: single sign-on and verified domains, SCIM provisioning, forms with approval chains, deadlines and encrypted fields, sensitive questions, masking of personal data, data sources (lookups), sharing results with managers, automatic data retention, audit log streaming, an IP allowlist, session timeouts and a choice of who can export.
A plan includes a feature, but the server also has to be set up for it. Connected accounts, HR systems, text messages, single sign-on, Sign in with Microsoft, sensitive questions and email each need a one-time setup by whoever runs your wrkflow server. The Integrations list shows what the server can run, and each article says what it needs.

Upgrading

Owners upgrade from Settings → Plan and billing. When card payments are set up on the server, Upgrade opens Stripe Checkout, and Manage billing opens the billing portal for invoices, payment details and cancellation. Where card payments aren’t set up, Upgrade is switched off and the page says to contact us to move to Team. Enterprise is by inquiry, talk to us and we’ll follow up by email.

A Free survey that reaches 300 responses stops collecting and tells respondents so. Everything already collected stays, and upgrading to Team lifts the limit right away.

Still stuck? Talk to us and we’ll help you sort it out.